Shipping policy

We ship Australia wide from Sydney. $9.95 flat rate standard tracked shipping.

We also offer local pick-up from Gregory Hills, please select pickup at checkout and notify before coming to collect. We have limited space to safely store your orders so please kindly collect within 3 days of your order being ready. 

 

We pack our items as well as we can, but we do rely on couriers being careful with our packages. If your item is broken in transit, please take a photo of the damage and contact us immediately at hello@sierrarosecreative.com.

 

We offer a 10 business day turnaround (before dispatch) although our products are often completed sooner. If something is needed sooner please reach out and we'll see what we can do. Many of our items are delicate and fragile - please take care when handling them. We are not responsible for any damage that you cause to the items you receive. Please keep your items out of reach of children and do not hang your items above cots. Our decorative products are not designed as toys and should never be left unattended with children or hung above or within reach of a child's bed or cot. Ensure that they are hung securely and out of the reach of children at all times.