Terms and Conditions
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE OR PURCHASING ANY PRODUCTS
Welcome to Sierra Rose Creative and our website! If you continue to browse our website or purchase any products from us, you are agreeing that you comply with and are bound by the following terms and conditions of use which govern Sierra Rose Creative’s relationship with you in relation to your use of this website and our products.
We reserve the right to change, modify, add, or remove any portion of these terms and conditions at any time. Please check these terms and conditions when you return to our website to ensure you are aware of any changes that might have taken place since your last visit. If you choose to continue to use our website and order our products, we will regard that as conclusive evidence that you have agreed to all terms and conditions below. We also reserve the right to modify the contents of this website as we see fit, but we have no obligation to update any of the information on our site.
Content published on this website (images, texts, graphics, logos, etc.) is the property of Sierra Rose Creative and protected by international copyright laws. The entire compilation of the content found on this website is the exclusive property of Sierra Rose Creative, with copyright authorship for this compilation by Sierra Rose Creative. You also agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our products without express written permission from us.
The entire communication with us, sans the deliver of our products to you, is electronic. Every time you send us an email or visit our website, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to the our newsletter or purchase a product, you are going to receive regular emails from us. We will continue to communicate with you by sending you emails. You also agree that all notices, disclosures, agreements, and other communications we provide to you electronically meet the legal requirements that such communications be in writing.
ONLINE STORE TERMS
By agreeing to these terms of service, you agree that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal purpose, nor may you violate any laws in your jurisdiction. A violation of any terms will result in immediate termination of your services.
GENERAL TERMS AND CONDITIONS
We reserve the right to refuse service to anyone at anytime. Your are aware that your content (not including credit card information), may be transferred unencrypted and involve transmission over various networks as well as changes to conform and adapt to technical requirements of connection networks or devices. Credit card information is the exception and is always encrypted during transfer over networks.
PRODUCTS AND PRICES
Prices for our products are subject to change without notice. Our products are also subject to change without notice (i.e. being removed or added to). All of our products will not always be available. We are not liable to you or to any third-party for any modification, price change, or discontinuation of product.
Our products may have limited quantities, and are subject to return or exchange only in accordance with our return policy. We have made every effort to display each product as accurately as possible, but we cannot guarantee that your computer monitor’s display of any particular colour will be accurate. We reserve the right to refuse to limit the sale of our product to any geographic location that we see fit. We also reserve the right to limit the quantity of any product that may be purchased.
We offer a 10 business day turnaround (before dispatch) although our products are often completed sooner. If something is needed sooner please reach out and we'll see what we can do. Many of our items are delicate and fragile - please take care when handling them. We are not responsible for any damage that you cause to the items you receive. Please keep your items out of reach of children and do not hang your items above cots. Our decorative products are not designed as toys and should never be left unattended with children or hung above or within reach of a child's bed or cot. Ensure that they are hung securely and out of the reach of children at all times.
We offer local pick-up from Gregory Hills, please select pickup at checkout and notify before coming to collect.
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting you via the information that you provided at the time you placed the order. We reserve the right to prohibit orders that appear to be placed by dealers, resellers, or distributors.
It is your sole responsibility to provide current, complete, and accurate purchase information for all purchases you make from our store. You agree to update any information that you need to update, including but not limited to, email addresses, shipping addresses, and credit card information so that we can complete your transactions.
We ask that all orders are paid for before we begin production. Payment options include: credit card, debit card, PayPal, and PayPal Pay in 4. We do not offer refunds as our items are custom made. Please choose carefully as we do not offer a refund for change of mind. However, if we have made an error (let's face it human error happens) please let us know within 24hrs of receiving it and we will do our best to rectify / replace the item. If there are any issues you can reach us at firstname.lastname@example.org.
We pack our items as well as we can, but we do rely on couriers being careful with our packages. If your item is broken in transit, please take a photo of the damage and contact us immediately at email@example.com.
We ship Australia wide from Sydney. $8.95 flat rate standard tracked shipping. We also offer pickup, however we have limited space at home to safely store your orders so please collect within 3 days of your order being ready.
Discounts and vouchers cannot be applied after a purchase is complete. Discounts cannot apply to existing orders. Discounts and vouchers are unable to be used for wholesale orders.
All promotional codes and discounts are non-transferable. They must be redeemed by the allocated time frame. If not used by the allocated time frame there will be no extension or reactivation.
Sale prices apply only to products for purchase directly through our online store.
RETURNS AND EXCHANGES
Any orders that are 'Returned to Sender' due to incorrect information supplied or order not collected, will incur additional postage fees if it is to be redirected to another address or re-sent to the original address. We do not take responsibility for any additional postage fees. Please ensure spelling is correct as we will copy it exactly. While we always aim to be 100% accurate in every order we make, however in the unlikely event that your order has a spelling mistake (created in error by us) or you have received the incorrect order, please contact us immediately with your order number and photos. We will arrange a return shipping label to be emailed to you. Once the incorrect item has been posted we will start to process your correct order and have it shipped out to you.
All of our products are completely unique due to the different grains within the timber we use. Some imperfections may be present and we believe these variations add to the natural quality of the product. Subject to 'Returns & Exchanges' we do not offer refunds or exchanges in the instance of timber variation.
We are not responsible for any breakages once you have unpacked your item(s). Acrylic name cut-outs especially are VERY fragile and must be handled with care. Please do not hold your name plaque at one end, hold at both ends at all times as the joins of the letters will snap if you’re not careful. Please be aware that mirror acrylic can scratch too, so don’t use any harsh cloths or material on them.