Refund Policy

Our products may have limited quantities, and are subject to return or exchange only in accordance with our return policy. We have made every effort to display each product as accurately as possible, but we cannot guarantee that your computer monitor’s display of any particular colour will be accurate. We reserve the right to refuse to limit the sale of our product to any geographic location that we see fit. We also reserve the right to limit the quantity of any product that may be purchased. 

Many of our items are delicate and fragile - please take care when handling them. We are not responsible for any damage that you cause to the items you receive. Please keep your items out of reach of children and do not hang your items above cots. Our decorative products are not designed as toys and should never be left unattended with children or hung above or within reach of a child's bed or cot. Ensure that they are hung securely and out of the reach of children at all times. 

We are not responsible for any breakages once you have unpacked your item(s). Acrylic name cut-outs especially are VERY fragile and must be handled with care. Please do not hold your name plaque at one end, hold at both ends at all times as the joins of the letters will snap if you’re not careful.  Please be aware that mirror acrylic can scratch too, so don’t use any harsh cloths or material on them.

Please choose your products carefully as we do not offer a refund for change of mind. However, if we have made an error (let's face it human error happens) please let us know within 24hrs of receiving it and we will do our best to rectify / replace the item. If there are any issues you can reach us at

We pack our items as well as we can, but we do rely on couriers being careful with our packages. If your item is broken in transit, please take a photo of the damage and contact us immediately. We ship Australia wide from Sydney. $8.95 flat rate standard tracked shipping.

Any orders that are 'Returned to Sender' due to incorrect information supplied or order not collected, will incur additional postage fees if it is to be redirected to another address or re-sent to the original address. We do not take responsibility for any additional postage fees. Please ensure spelling is correct as we will copy it exactly. While we always aim to be 100% accurate in every order we make, however in the unlikely event that your order has a spelling mistake (created in error by us) or you have received the incorrect order, please contact us immediately with your order number and photos. We will arrange a return shipping label to be emailed to you. Once the incorrect item has been posted we will start to process your correct order and have it shipped out to you. 

All of our products are completely unique due to the different grains within the timber we use. Some imperfections may be present and we believe these variations add to the natural quality of the product. Subject to 'Returns & Exchanges' (see terms and conditions) we do not offer refunds or exchanges in the instance of timber variation.